FAQ

Payment and Shipping

​

Orders are shipped by Royal mail unless otherwise requested.  Days in transit are Business Days (weekends and holidays are excluded). 

​

Orders received before 2.00pm are normally shipped the same day.  Add-ons and changes after your order is placed may cause a delay in shipping.

​

The Royal mail does not guarantee delivery dates or times.

​

Balloonbazaar is not responsible for lost shipments.  Should a loss be reported, we will make every effort to get your order to you.

Secure Ordering & Payment Options

​

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

​

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

​

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

​

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

​

Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Visa Debit, Maestro, Solo, and PayPal accounts.

Returns & Refunds

​
•Returns must be authorized by balloonbazaar.  Unauthorized returns will not be accepted.

​
•Defective products must be returned within 30 days of purchase.  Your account will be credited for the value of the defective merchandise.

​
•Non-defective product returns are subject to a 20% restocking charge.

​
•Seasonable products are not returnable.

​

Thank you for shopping with us!